Take a look at our job descriptions to see if you've got what it takes to be a Customer Contact Centre Advisor, Glazier or Branch Manager.

A winning package for people who have a passion for providing great customer service over the phone.

The role

As one of our Sales Centre Consultants you'll often be the first person prospective customers talk to when they need our help. You'll need to be welcoming, whilst able to calmly and quickly find the best solution. For example, you could be arranging urgent mobile support for a driver whose windscreen has been damaged or someone whose home has been broken into. What you say and how you say it will leave a lasting impression with our customers so we'll give you all the encouragement, training and confidence you need to do a great job.

Location

As one of our Sales Centre Consultants you will be based at our O'Brien^® Support Office, just off the M5 in Padstow.

Hours

We can offer you a variety of shifts and hours to suit your own personal commitments.

Salary

You'll receive an hourly rate of $21.48 (from 1 January 2008), be entitled to penalties when working shifts and weekends and participate in the O'Brien^® Sales Centre Performance Incentive Scheme.

Our requirements

We will give you all the training, encouragement and support you will need to succeed in the role. All we ask for in return, is that you have previous customer service experience and a passion and drive to deliver great service.

Benefits

As well as your basic salary and performance incentive, we provide a comprehensive benefits package, which is constantly under review to ensure that we stay competitive. The benefits package includes access to an Employee Assistance Program, Company provided uniforms and a range of offers and discounts available exclusively to O'Brien^® employees.

The role

If you like variety then this is the role for you as no two days are ever the same in this job. As one of our mobile team of Glaziers, you'll be on the road helping all sorts of people as you replace glass in homes, shops and/or offices - from a broken window in a home to replacing large plate glass shopfronts.

You'll be joining a team of over 200 well-respected mobile Glaziers who work for Australia's number one building glass replacement company.

Our requirements

If you genuinely enjoy helping people and would like to provide an essential service to all Australians - we'd really like to hear from you. So long as you have a glazing trade qualification or have related experience and are prepared to undertake further studies. You must also be safety conscious and have the right attitude and the drive and passion to deliver great customer service.

Benefits

It can be a tough job as you'll be expected to work in all sorts of conditions - but there are plenty of rewards for Glaziers who do well - for starters, you'll be given your own truck, uniform and mobile phone. You'll receive market competitive pay rates and on-going training in the use of our technology and equipment and our team back at the branch will also be on hand to give you all the support you need.

Your opportunity to manage an O'Brien^® branch and lead a team of skilled Glaziers and/or Autoglaziers.

The role

As a Branch Manager your goal is to exceed our customers' expectations every day by ensuring they receive the highest quality of service. You'll achieve this by ensuring that standards of performance are met through the effective management of all branch resources and thereby maximise sales and profitability.

As a member of the O'Brien^® leadership team you'll need to demonstrate the ability to articulate a vision and inspire others to pursue the vision. You'll have the capacity to win emotional commitment to the Company, colleagues and work; providing clarity of direction, setting high standards and modelling desired behaviour; energising the team, empowering them and holding them accountable.

Your principal responsibilities

We'll expect you to develop the business by maintaining the existing customer base and increasing sales by identifying, visiting and winning new business opportunities in conjunction with branch staff, sales team and regional manager.

You'll also be required to effectively manage the branch to ensure all budgets and other operational, financial, and customer service targets are met or exceeded. This includes maximising branch profits by effective management of operating costs.

A key responsibility is ensuring that all targets and results are effectively communicated and that all staff are aware of, understand, and are working to meet or exceed agreed targets and KPI's.

As a Branch Manager you'll need to understand and carry out, where applicable, the technical aspects of all products used by O'Brien^® in its delivery of excellent customer service.

You'll be expected to apply a high standard of health and safety practice to the branch and staff. You'll also need to lead by example, motivate and manage all branch staff fairly and consistently and to maintain morale at a high level.

At a regional level, you'll play a key role in supporting the operation of the Region in conjunction with the Regional Operations Manager, Support Office functions, and other Branch Managers.

Overall, you will be fully accountable for all the activities of the Branch, assets, and people.