O'Brien^® job descriptions

A winning package for people who have a passion for providing great customer service over the phone.

The Role

As one of our Sales Centre Consultants, you’ll often be the first person prospective customers talk to when they need our help. You’ll need to be welcoming, whilst able to calmly and quickly find the best solution. For example, you could be arranging urgent mobile support for a driver whose windscreen has been damaged or someone whose home has been broken into. What you say and how you say it will leave a lasting impression with our customers so we’ll give you all the encouragement, training and confidence you need to do a great job.

Location

As one of our Sales Centre Consultants you will be based at our O’Brien Support Office, just off the M5 in Padstow.

Hours

Our business operates in a 24 hour, 7 day a week environment, so we can offer you a variety of shifts and hours.

Salary

You'll receive an hourly rate as per the current EBA, be entitled to penalties when working shifts and weekends and all team members are eligible to participate in the O’Brien Sales Centre Performance Incentive Scheme.

Our requirements

We will give you all the training, encouragement and support you will need to succeed in the role. All we ask for in return, is that you have previous customer service experience and a passion and drive to deliver great service.

Benefits

As well as your basic salary and performance incentive, we provide a comprehensive benefits package, which is constantly under review to ensure that we stay competitive. The benefits package includes access to an Employee Assistance Program, Company provided uniforms and a range of offers and discounts available exclusively to O’Brien^® employees.

An excellent salary for people who like to be out and about providing great service to motorists.

The Role

No two days are ever the same in this job. As one of our mobile team of Automotive Technicians, you’ll be on the road helping all sorts of people as you repair or replace glass on just about every vehicle you can imagine - from people carriers to sports cars.

You’ll be joining a team of over 300 well-respected mobile Technicians who work for Australia’s number one vehicle glass repair and replacement company, owned by Belron^® - the world’s biggest vehicle glass business.

Our requirements

If you genuinely enjoy helping people and would like to provide an essential service to Australian motorists – we’d really like to hear from you. So long as you have the right attitude and the drive and passion to deliver great customer service, we will give you the skills and expertise you need to do a great job - whatever your background.

Benefits

It can be a tough job as you’ll be expected to work in all sorts of conditions – but there are plenty of rewards for Automotive Technicians who do well. For starters, we provide a vehicle and phone to enable you to perform your mobile role effectively whilst our company provided uniform will identify you as an ambassador for the O’Brien^®brand. You’ll also receive an industry recognised qualification, training in the use of our state of the art technology and equipment, and all the support required to make you a success in your chosen career.

Branch Manager

Your opportunity to manage an O'Brien^® branch and lead a team of skilled Glaziers and/or Automotive technicians.

The Role

As a Branch Manager your goal is to exceed our customers’ expectations every day by ensuring they receive the highest quality of service. You’ll achieve this by ensuring that standards of performance are met through the effective management of all branch resources and thereby maximise sales and profitability.

As a member of the O'Brien^® leadership team you’ll need to demonstrate the ability to articulate a vision and inspire others to pursue the vision. You’ll have the capacity to win emotional commitment to the Company, colleagues and work; providing clarity of direction, setting high standards and modelling desired behaviour; energising the team, empowering them and holding them accountable.

Your principal responsibilities

We’ll expect you to develop the business by maintaining the existing customer base and increasing sales by identifying, visiting and winning new business opportunities in conjunction with branch staff, sales team and regional manager.

You’ll also be required to effectively manage the branch to ensure all budgets and other operational, financial, and customer service targets are met or exceeded. This includes maximising branch profits by effective management of operating costs.

A key responsibility is ensuring that all targets and results are effectively communicated and that all staff are aware of, understand, and are working to meet or exceed agreed targets and KPIs.

As a Branch Manager you’ll need to understand and carry out, where applicable, the technical aspects of products used by O'Brien^® in its delivery of excellent customer service.

You’ll be expected to apply a high standard of health and safety practice to the branch and staff. You’ll also need to lead by example, motivate and manage all branch staff fairly and consistently and to maintain morale at a high level.

At a regional level, you’ll play a key role in supporting the operation of the Region in conjunction with the Regional Operations Manager, Support Office functions, and other Branch Managers.

Overall, you will be fully accountable for all the activities of the Branch, assets, and people.