In this Website Privacy Policy "we" and "us" refer to O'Brien Glass Industries Limited and its associated entities, and "our" has a similar meaning.

The principles set out in this Website Privacy Policy will apply to any personal information you provide to us via our website.

1. Gaining access to information we hold about you

1.1 We will, on request, provide you with access to the personal information we hold about you unless there is an exception that applies under the Privacy Act.

1.2 Your request to obtain access will be dealt with in a reasonable time. We may recover from you our reasonable cost of providing you with access.

1.3 If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act.

2. How and why we collect your personal information

2.1 We are the sole owners of the information collected on this website.

2.2 We collect personal information to:

provide services to you or your organisation.
administer and manage the services we provide (this includes charging, billing and collecting of debts);
gain an understanding of your information and glass repair needs in order for us to provide you with better, more personalised services;.
conduct appropriate checks for credit-worthiness and for fraud;
research and develop our services;
to assess customer satisfaction; and
to communicate with you (including as described in section 5, below).

If you do not provide the information requested, we may not be able either to provide you with appropriate services or to fulfil another applicable purpose of collection.

2.3 Generally, the type of personal information we collect about you includes your name, address, telephone number, e-mail address, your vehicle make, model and registration number and your insurance details, as well as the information described in section 2.4, below.

2.4 This website uses Speed-Trap software to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used for this purpose, but only to collect and save data in anonymous form. The collected data will not be used to identify a visitor personally and is not aggregated with any personal data.

2.5 There may be occasions when we need to source personal information about you from a third party. For example, we may collect personal information from an information service provider (including credit-reporting and fraud-checking agencies and credit providers) or from a publicly maintained record. If we collect personal information about you in this way, we will take reasonable steps to contact you and inform you of this.

2.6 If you provide personal information to us about someone else (such as a contact person) you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by privacy laws, we may collect, use and disclose such information for the purposes described in this Website Privacy Policy. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Website Privacy Policy as those matters relate to that individual, including our identity, how to contact us, our purposes of collection, our information disclosure practices, the individual's right to obtain access to the information and the consequences for the individual if the information is not provided.

3. Keeping your personal information up to date

3.1 We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.

3.2 If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information or, if necessary, we will discuss alternative action with you.

4. Data Security:

4.1 We consider that the protection of all personal information we process is an important responsibility.

4.2 We implement data security safeguards based upon generally accepted industry standards to protect personal information from unauthorised access, use, disclosure, alteration, or loss.

4.3 Nonetheless, no data security techniques are 100% effective and where information is transmitted over the Internet, there is always some element of risk involved in sending personal information. We can not therefore guarantee the security of personal information. Nevertheless, once we receive your personal information, we will take reasonable steps to preserve the security of such information.

5. Communicating with you:

5.1 Each time you use our service, we may send you an email a SMS or call you by telephone to verify the order and confirming details of the goods or services requested and for the purposes of communicating with you in relation to any goods or services you may have requested. We also reserve the right to send all customers of our service email communications from time to time regarding any technical, administrative or legal notices important to our website, our products and services that we consider essential that are not commercial electronic messages. You are not able to unsubscribe from these notices.

5.2 We may use your personal information to send you marketing messages by mail, email, SMS and telephone about related services which may be of interest to you. You are able to unsubscribe from these notices, by following the instructions on the relevant messages or by contacting our Data Protection Officer, whose details appear below.

6. How we use or disclose your personal information

6.1 We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing, reminder notices, provision of information concerning our services, market research, to improve our service and communications and in respect of other services offered by us. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services.

6.2 We may employ other companies to provide services for us, including for example,

mailing services;
billing and debt-recovery functions;
market research and customer satisfaction research;
credit-reporting and fraud-checking agencies;
credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing;
our professional advisers, including our accountants, auditors and lawyers;
processing of credit card payments;

These companies may be located outside of Australia, and will have access to the personal information needed to perform their functions and not for any other purposes. Where appropriate, these companies are bound by confidentiality agreements not to disclose any information for any other purpose.

6.3 We may also disclose the personal information to your authorised representatives or legal advisers, to organisations involved in managing our corporate risk and funding functions (eg securitisation), and government and regulatory authorities and other organisations, as required or authorised by law.

6.4 We may transfer our customer database, including personal information contained therein:

to a third party who acquires all or substantially all of the assets or stock in our company or our website service whether by merger, acquisition, reorganization or otherwise; or
for the purpose of managing our corporate risk and funding functions (eg securitisation).

7. Links:

7.1 Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

8. Cookies:

8.1 A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. his traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookies, you can configure your browser to do so.

9. Deletion of your Personal Information:

9.1 We may retain your personal information for a period of up to 6 years from the date of your last interaction with us (this could be a sales transaction, or some other interaction with us via our advisors or our website). This is because we may need to access historical information for regulatory and business reporting purposes.

10. Questions:

If you have any questions about this Website Privacy Policy, or the use of your personal information, if you wish to request us to stop using your information in any way, or if you wish to gain access to your personal information or make a complaint about a breach of your privacy, please write to our Data Protection Officer:

Data Protection Officer
O'Brien Glass Industries Limited
45-53 Davies Road
Padstow
NSW 2211
Australia

or email: yourcomments(at)obrienglass.com.au

11. Changes to this policy:

11.1 If we decide to change this privacy policy, we will post such changes on this page. You should read this Website Privacy Policy from time to time for changes so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.