Facebook Posting Policy

House Rules

Welcome!

Our Facebook page was created to share information, to be a customer service resource and to provide a forum for open dialogue.

Your feedback.

We welcome all questions and comments related to O'Brien®. If you share a complaint about O'Brien®, we will do our best to contact you directly to resolve the issue. We also recommend that you call our customer advocates at 13 16 16 or email your contact information and service details to marketing@obrienglass.com.au to get help in quickly addressing the issue.

Share your thoughts, but please be respectful!

We really appreciate it when you share your experiences, feedback and suggestions on the O'Brien® Facebook page. It’s a great way for us to connect with you and vice versa. However, we ask that you act respectfully and responsibly.

Sometimes we have to moderate content.

While we appreciate all relevant posts from you, we reserve the right to delete posts that we decide are off-topic or otherwise inappropriate. This includes posts that contain the following:

  1. Offensive, abusive, obscene, hateful, racist or discriminatory language, links or images
  2. Comments that threaten or defame any person or organisation
  3. The direct, full name or descriptive reference to an individual, irrespective of the post’s tone
  4. Trolling, spam, fraudulent or deliberately misleading posts;
  5. Commercial solicitations
  6. An infringement of another person’s intellectual property rights
  7. Personal information such as a phone number or mailing address; or
  8. Websites or files containing viruses that could damage the operation of other people’s computers or mobile devices
  9. Repetitive or continuous posts and attempts to flood the page, including complaints that have already been responded to by O'Brien®.
  10. Anything else O'Brien® deems inappropriate.

We also reserve the right to remove or block users from this Facebook page at our discretion if they continue to break our house rules.

Don’t share your personal information.

Remember that this is a public page, so you should only share information you are happy for the general public to see. Please don’t share personal information on this page such as your phone number, address or email address, etc.

No endorsement.

Comments, images and other content posted to the O'Brien® Facebook page do not necessarily reflect the opinions of O'Brien®, its employees, management or any parent or affiliate companies. We do not agree with or endorse every comment that individuals post on our pages.

How we can use your contributions.

Every now and then, contributions to our pages come along that are too good to keep quiet. When this happens, we may use your comments, images, videos, links or other materials to promote O'Brien®, or for training and other business purposes.

Legal notes.

Information provided by O'Brien® on our social media pages and all matters relating to them are governed by and are to be construed according to the laws of Australia. Unless otherwise stated expressly, products and services referred to on our social media sites are only available in Australia.

All images and media O'Brien® publish on our social media pages are used with permission.

In addition to our House Rules, visitors and contributors should also be aware of and observe each social media platform’s own guidelines for community behaviour.

Information about our privacy policy is available here.  Please note that social media platforms used by O'Brien® are not affiliated with O'Brien® and may offer a different privacy policy and level of security.

Loading...
O'Brien
Damage

Do you have broken glass?
Call us now on 1800 059 829

For emergency glass repair or replacement in your home or business, speak to one of our experts. We'll discuss options, costs and appointment times.

We'd love to help you, but unfortunately cannot assist with:

  • Cook tops or oven doors
  • Refrigerator glass
  • Light and lamp shades
  • Spectacle repairs
  • Phone or tablet screens
  • Curved glass or tanks
Your details
Get expert help

Are you sure you want to leave?

Exiting this page will clear your answers.

Thank you for your enquiry with O'Brien.

Sorry, there was an issue saving your booking.

Please try again later.

We are sorry, but that service isn't currently available in your local area.

Not available

To find out if there is an alternative O'Brien® AutoGlass Branch or O'Brien® Authorised Dealer within reasonable travelling distance, please go to our O'Brien® Locations page and enter your suburb to check.

Close

Thank you. You will be notified when we are able to service your request.

Close

Thank you for choosing O'Brien!

Finished

You’ll hear from us shortly about your task, and we’re looking forward to getting you booked in with one of our experts as soon possible.

Please note O'Brien ® and Laser Plumbing & Electrical have joined forces, so you may be contacted by an O'Brien or Laser electrical/plumbing expert.

I'm done

Thank you for registering your details with O'Brien.

Finished

We will be in touch when we have availability in your area. Thank you.

I'm done

Where do you need the work done?

How soon do you need the work done?

Damage

Is your plumbing job an emergency?

Click here to find your nearest O’Brien plumbing branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local plumbing branch by phone so we can get to you quickly.

Damage

Is your electrical job an emergency?

Click here to find your nearest O’Brien electrical branch

If you’re making contact after hours your message may not be seen until the next business day, so we recommend you make contact directly with your local electrical branch by phone so we can get to you quickly.

Would you like mobile or branch service?

Street address

First name

Last name

Mobile number

Email address

Vehicle registration

Vehicle registration state

Type of damage

Preferred payment method

Is there anything further you'd like to tell us about your task? (optional)

By clicking submit you confirm that you have read and accept the O'Brien® Privacy Policy and Terms of Use.